TERMS OF SALES
par mail sur firstname.lastname@example.org
ou par Tel : 05 35 542 441
1 rue Poquelin Molière 33000 Bordeaux - France
The website www.12bouteilles.com is published by:
12bouteilles, S.A.S with a capital of 5,267 euros, whose registered office is located at 1 rue Poquelin Molière 33000, registered in the R.C.S de Bordeaux under the number 790 043 798.
Email de contact : email@example.com
The website www.12bouteilles.com is hosted by: :
2 rue kellermann BP 80157 - 59053 ROUBAIX CEDEX 1 - France
Hotline: 0 899 701 761
Email: support@ ovh.com
Web : http://www.ovh.com
The contractual information and the details of the order are presented in French and are the subject of a summary before the final and final validation of the order.
To place an order, the user must follow the following online purchase process:
1 / Add to basket / check the contents of the basket and insertion of coupon codes (if existing)
2 / Login to the customer account / Create customer account
3 / Complementation of delivery and billing information
4 / Payment according to the terms indicated below
5 / Order Confirmation
The payment of your order is made either
by bank card certified 3-D secure,
by Stripe / Payplug link that we will send in case of failure of payment by credit card
By Paypal with your Paypal account
by check sent to our office 1 Rue Poquelin Molière 33000 Bordeaux
by bank transfer to our account at Société Générale IBAN FR76 3000 3009 1900 0200 2557 760 SWIFT CODE: SOGEFRPP
3. Availability of products
Product offers are valid as long as they are visible on the site 12 bouteilles.com and within the limits of available stocks. In case of out of stock, the user who placed the order will be informed as soon as possible by email.
The company 12bouteilles offers him the choice of:
- exchange the ordered product with another product offered on the site;
- keep your order until the next restocking. In this case, a new delivery period is indicated to him;
- cancel the order. The company 12bouteilles then undertakes to repay it as soon as possible.
The company 12bouteilles agrees that the products you have ordered are shipped no later than 3 weeks from the full payment of the order. Delivery times differ depending on the delivery method chosen during the order process (valid only if there is a choice).
Deliveries are made to the delivery address that you indicated during the ordering process and are limited to the European countries available on the site, USA and Hong Kong
In case of exceeding the delivery time, you will be informed by email. Any delay in the delivery can not give right to the cancellation of the order or to any compensation, except to show that this delay is the cause of a real prejudice.
However, if the delivery time is exceeded by 30 days, then the company 12bouteilles agrees to cancel the order if you make him the written request by registered letter with acknowledgment of receipt or a writing on another support sustainable.
12bouteilles will reimburse you for the amount of the order and the shipping costs that have been paid.
Transport costs are charged extra for purchases of 1 to 12 bottles (Metropolitan France).
Your wines are delivered to you at the address of your choice in Metropolitan France, in Europe and in the DOM, USA an HK
Your contribution to the shipping costs is calculated according to the number of bottles
Rates for mainland France:
From 1 to 3 bottles: 13.20 euros
From 4 to 6 bottles: 16.70 euros
From 7 to 12 bottles: 20.00 euros
more than 12 bottles: Free shipping!
All our wines are in our cellars of Bordeaux. You order, your wines will be shipped within 10 days, the time to prepare your (your) package.
All our wines are shipped by Chronopost from Bordeaux,
Upon shipment, you will receive a tracking number to track progress on the Chronopost site.
For deliveries in Europe and the French West Indies, fares and transport time differ depending on the country of destination. Do not hesitate to contact us so that we can inform you and communicate you the rates of Chronopost International or access to all delivery information in this page : Delivery
The prices of the products are indicated in euros.
The company 12bouteilles can at any time modify the prices of the products it offers.
The products are always invoiced on the basis of the prices indicated by the company 12bouteilles at the time of the confirmation of the order.
The price indicated at the time of the confirmation of the order then includes the expenses of delivery. The products remain the property of the company 12bouteilles until full payment of the price.
Payment is made on the website www.12bouteilles.com by credit card (Visa, Carte Bleue, Eurocard, Mastercard). The 12bouteilles company has adopted a secure 3D payment method that ensures the reliability of exchanges and transactions by encrypting customer bank details that are sent directly to Société Générale via a secure connection.
Upon receipt of the order, the company 12bouteilles pre-authorization on the payment card to verify that the funds are sufficient to cover the transaction. The debit of the credit card will be made only at the time of the total validation of the payment by the company 12bouteilles. Validation of the payment and therefore the order is materialized by sending a confirmation email to the address indicated during the ordering process.
6. Compliant Delivery
The company 12bouteilles is required to deliver the products without any lack of conformity. If you consider that the ordered product (s) do not comply with what was stipulated in the order, you must notify the company in writing 12bouteilles within 5 days of receipt of the package.
Any complaint made outside this period can not be taken into account.
In case of exercise of the right of return for non-compliant delivery, returns must be sent to the following address: 12bouteilles, 1 Rue Poquelin Molière 33000 Bordeaux , within a maximum of 7 days from the receipt of the package .
If the returned product (s) is (are) not in conformity with the order, defective, damaged or damaged, the company 12bouteilles is committed to exchange the non conforming product (s) or to refund you.
The company 12bouteilles agrees to refund the costs of return of non-conforming products on presentation of receipts.
Refund of non-compliant products will be made no later than 14 days from the date you exercised your right of return.
7. Right of withdrawal
In accordance with the legal provisions in force and especially articles L.121-20 and following of the Consumer Code, users who placed an order on the site www.12bouteilles.com have a withdrawal period of 14 days from the date of publication. receipt of the products to exercise their right of withdrawal from the company 12bouteilles, without having to justify reasons or to pay penalties.
Due to the particularly fragile nature of most products offered for sale by the company 12bouteilles, returns must be made in their original packaging, with all items delivered, so that the right of withdrawal can s 'exercise.
If the products are delivered with labels, they must not have been removed. Similarly, to be taken back, you must not have damaged, worn, washed or soiled products.
In case of exercise of the right of withdrawal, returns must be sent to the following address: 12bouteilles, 1 rue Poquelin Moliere 33000 Bordeaux - France
If you exercise your right of withdrawal, only the price of the purchased product (s) will be refunded, the return costs will remain your responsibility. The refund of the product or products will be made at the latest within 14 days following the date on which you exercised your right of retraction.
The retraction form provided for by article L121-17 of the Consumer Code is available on the "advice and order" page.
8. Costumer service
For any information or question, the company 12bouteilles has made available to you a customer service available at: +33 (0) 535 542 541
9. Intellectual property
All elements of the site www.12bouteilles.com (trademarks, company names, domain name, drawings, images, graphic design, logos, photos, database ...) are strictly protected by the law of intellectual property and are the exclusive property of the company 12bouteillesand / or its partners. The fact that a user can use the site www.12bouteilles.com does not imply any assignment or authorization to exploit or use any of the elements of the site www.12bouteilles.com. Any reproduction or total or partial representation of the site www.12bouteilles.com and / or one or more of its elements is strictly prohibited, unless prior written permission of the company 12bouteilles and / or its partners.
10. Ratings - Testimonial - Forum
The company 12bouteilles reserves the right to open a forum service accessible from its website and / or to give the possibility to its customers to publish notices and / or testimonials. In such a case, the company 12bouteilles reserves the right not to publish or delete any opinion, testimony or comment whose content would be contrary to laws and morality or in case of non-constructive remarks, without his responsibility can be engaged. Any user who has published a notice, a testimony or a comment accepts that the company 12bouteilles can use the content for any use (advertising, derivative work, distribution ...) and it waives free of charge any claim relating to moral rights and patrimonial copyright in the conten
11. hypertext Lynks
The site www.12bouteilles.com may contain hypertext links to third party sites, which are not under the control of the company 12bouteilles.
Accordingly, the company 12bouteilles can in no way be held responsible for the content of linked sites and does not guarantee that the user is satisfied with the products and services offered by these third party sites. However, if a user informs the company 12bouteilles that a link present on the site www.12bouteilles.com refers to a page whose content is illegal, the company 12bouteilles will remove the link to this page.
12. Personal Data
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, the files and the liberties, any user has a right of access, rectification and opposition to the personal data concerning him transmitted to the site www.12bouteilles.com
Any request to this effect should be addressed to the controller of the site www.12bouteilles.com and to the following address: 12bouteilles 1 rue Poquelin Moliere 33000 Bordeaux - France or by sending an email to: firstname.lastname@example.org
The controller of the company 12bouteilles has a maximum period of two months following receipt of the request to respond.
Users' personal data is collected in a fair and lawful manner for security purposes, in order to comply with legal and regulatory obligations, in order to improve the services offered by the company 12bouteilles and to allow users to receive offers from the company 12bouteilles.
Depending on the responses sent to the site during the ordering process at www.12bouteilles.com, the user agrees that his personal data may be transmitted to the company's partner companies 12bouteilles as well as to service providers. company services 12bouteilles
The company 12bouteilles reserves the right, in order to facilitate the browsing of the users on the site www.12bouteilles.com, to place cookies (cookies or similar files) on their terminals of connection.
The role of cookies is to identify the user more quickly when connected and to facilitate communication electronically.
Any user may refuse, upon registration, to receive cookies from the company 12bouteilles. The company 12 bouteilles can not guarantee the optimal functioning of the site www.12bouteilles.com if the user refuses the reception of cookies.
In the case where the user has accepted cookies, he may later refuse them by setting his browser or oppose it by directly addressing the company 12bouteilles.
14. Evidence Agreement
n the absence of proof to the contrary, the electronic form will be admissible as evidence of the rights and / or obligations of the parties to these Terms and Conditions.
15. Force majeure
The company 12bouteilles can not be held responsible for the non-performance of its obligations under these GSC caused by an event of force majeure or fortuitous event.
16. Partial Nullity
If one or more clauses of these GTC are held invalid under a law of a regulation or following a court decision that has become res judicata, the other clauses will retain their full force and their reach.
17. Applicable Law and Jurisdiction
In case of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our customer service. These general conditions of sale are subject to French law, in application of the Rome 1 regulation.
18. Futures - "En primeurs" Sales
Unique in Bordeaux, the sale of wine futures is to market the most famous wines about 18 months before bottling.
The "early sale" sales make it possible to benefit from the best selling price and to realize a saving (up to 30%) in comparison with the price at which the wine will be marketed after its bottling.
In exchange, traders and individuals finance their wines during the barrel aging.
following a very strong demand for this 2016 vintage, all orders for the primeurs must be confirmed by 12bouteilles within 48 hours. In case of unavailability of wines, your payment will be fully refunded.
The payment of your "primeurs" purchases
The payment of the futures is made in 2 steps
At the time of your order, you pay the wine excluding taxes.
When the wine is available between the last half of 2018 and the first half of 2019, you will have to pay the VAT and any possible shipping costs.
The delivery of your "Primeurs" purchases
The delivery of the 2016 vintage will take place as the wines are made available by the chateaux between the last half of 2018 and the first half of 2019.